Refund Posting Timelines

When a refund is issued through SigmaMD, it does not appear immediately in the patient’s credit card or bank account portal. The refund process involves batch clearing, and depending on the payment method, funds may take several business days to appear in the patient's account. Here's a detailed explanation:

How Refunds Are Processed

Batch Processing

• Refunds are processed in a daily batch. The batch must first clear before the refund begins the posting process.

Posting Timeline by Payment Method

• Credit Card Refunds: After the batch clears, the refund will typically post to the patient’s credit card account within 3-4 business days. This timeline is standard for most financial institutions handling card transactions.
• ACH Refunds: After the batch clears, refunds processed via ACH may take up to 7 business days to post to the patient's bank account. ACH processing involves additional bank settlement timelines which can extend the posting period.

Key Points to Communicate with Patients

• Processing Time: Refunds require batch processing and will not appear immediately in the patient’s credit card or bank account portal.
• Posting Timeline: Credit card refunds typically post 3-4 business days after batch clearing. ACH refunds may take up to 7 business days to fully post.