Locating an Invoice for a Care Recipient or a Patient with a Different Payer

If you cannot find an invoice for a care recipient or a patient with a different payer, it is important to note that invoices are always generated under the payer of the membership enrollment. Follow these steps to locate the invoice.

Step 1: Identify the Payer of the Membership

  1. Navigate to the chart of the care recipient or patient with a different payer.
  2. Look for the membership section.
  3. Identify the payer associated with the membership enrollment.
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Step 2: Access the Payer’s Chart

  1. Once you have identified the payer, open their patient chart.
  2. Navigate to the Payments section.
  3. Review the list of invoices generated for the payer.

If you still cannot locate the invoice after following these steps, please reach out to our support team for further assistance.