Navigating the Patient Scheduling Settings

SigmaMD’s "Patient Scheduling" settings screen is crafted to give you full control over how appointments are managed and communicated to patients. This screen is divided into three primary setting groups, each of which is pivotal for optimizing the patient experience and the efficiency of your practice’s operations.

Patient Notifications

This setting manages the automated notifications dispatched to patients via email, push, and SMS. Patients are automatically notified upon appointment booking and receive a reminder to confirm their appointment. Medical practices also have the option to develop bespoke notifications to address particular requirements or communications. For further details, please consult the relevant help center article.

Patient Appointment Management

Here, you can decide whether patients have the ability to confirm and cancel appointments using the SigmaMD patient app. You can set a minimum advance notice rule, to maintain organization and prevent last-minute scheduling changes that could disrupt your practice's flow. 

Cancellation Policy

In the cancellation policy section, you’re able to write the text that will appear in patient scheduling notifications and within the patient app for each appointment. This ensures that patients are aware of your practice’s policies regarding cancellations, including any necessary advance notice and potential consequences for late cancellations.

Each of these settings plays a vital role in ensuring that the patient scheduling process is smooth, understandable, and aligns with the operational needs of your practice. By fine-tuning these settings, you can create a patient scheduling system that is efficient, clear, and user-friendly.