Troubleshooting Mismatch Errors During Patient App Registration

If a patient encounters a “mismatch error” while registering in the SigmaMD Patient App, it is typically due to one of the following reasons:

• The email entered during registration does not match the email listed in SigmaMD.
• The code entered is invalid or expired.
• A new code was generated, but the patient is using an older, invalid code (race condition).

Step 1: Verify the Patient’s Email in SigmaMD

Clinicians should first confirm that the email in the patient’s profile matches what the patient is entering during registration.

• Go to the Patients List in SigmaMD.
• Search for the patient.
• Check the email listed in their profile.
• Confirm with the patient that they are using this exact email during app registration.

If there’s a discrepancy, update the patient’s email in SigmaMD to match their preferred address, then have them retry the registration.

Step 2: Use the Most Recent Registration Code

If the patient still experiences a mismatch error, check if a new registration code was recently sent.

⚠️ Important:

Each time a new code is sent from SigmaMD, any previously sent codes become invalid. If multiple codes are sent, only the most recent code will work.

Patients should:

• Ensure they are using the most recent code received.
• Double-check the email and code entries for any typos before submitting.

If the error persists after confirming both email and code, please contact our support team for further assistance.