Identity Proofing (IDP) Best Practices for ePrescribing Setup

Identity Proofing (IDP) is a required verification step to confirm a clinician’s identity before enabling ePrescribing. It involves uploading a photo of a government-issued ID and taking a real-time selfie.

To ensure a successful IDP process, follow these best practices:

1. Prepare a Valid Government-Issued ID

• Have your driver's license or passport ready before beginning the verification.

2. Use a Well-Lit Environment

• Take both your selfie and photo of your ID in a brightly lit area.
• Natural daylight is recommended.
• Avoid shadows, glares, and poor lighting.

3. Capture Clear Photos

• Make sure the entire ID is visible, in focus, and not blurry or cropped.
• The selfie should clearly show your face, matching the ID image.

4. Additional Verification Steps

• In addition to submitting your ID and selfie, you will be asked to answer security questions based on your personal history.

5. Retry Policy

• If your IDP attempt fails, you will have two additional attempts.

If all attempts fail, please contact your customer success manager for further assistance.