Payment Method for SigmaMD Subscription
Q: I just received my first invoice as a clinician using SigmaMD, and it says ACH. Will that come from the bank account we are using for membership?
A: Yes, your SigmaMD subscription payment will be deducted from the same bank account used for your patient membership and charge item deposits.
Q: Can I attach the SigmaMD subscription payment to a credit card?
A: No, at this time, payments via credit card are not an option. ACH is the only available payment method.
Q: When am I billed, and how do I cancel?
A: Your subscription is billed monthly in advance on your billing day. Fees aren't prorated. To cancel, contact our support team at least 30 days before your next billing day. Cancellation takes effect on that billing day, and you can keep using SigmaMD until then.
Q: Will I get an invoice before my bank account is charged?
A: Yes. Each month you'll receive two emails from SigmaMD's payment processor, MX Merchant (sent from noreply@mxmerchant.com):
- SIGMAMD Payment Reminder: sent a few days before your billing day, with the amount and the last four digits of the bank account that will be charged.
- Your SIGMAMD receipt: sent on your billing day, with your itemized invoice and a link to view it online.
These emails go to your practice's billing email. If you aren't receiving them, check your spam folder, then contact our support team to confirm or update your billing email.
Q: What happens if my subscription payment is returned?
A: Each returned (failed) subscription payment incurs a $30 fee. To avoid it, make sure your bank account is funded on your billing day and that your checking account and routing number are up to date. To update your bank account, contact our support team.
If you have any further questions, please contact our support team.