How to Troubleshoot Login Issues When PIN is Wrong

SigmaMD apps use the security features already built into your device, such as PIN, FaceID, or fingerprint, to protect your account. This means you don’t need to type your email and password every time you open the app. Instead, the app will ask for one of these quick authentication methods.

This is part of the device’s own security system, which the app integrates with for a safer and faster login experience. If any of these are not working when opening a SigmaMD app, you’ll need to check or reset them in your device settings.

Why You’re Asked for PIN, FaceID, or Fingerprint

• Extra Security: Prevents unauthorized access if someone else has your phone.
• Convenience: You don’t need to re-enter your full login credentials every time.
• Device-Based: These methods are controlled by your phone’s operating system (iOS or Android).