How to Configure Clinician’s Working Hours

Your working hours tell SigmaMD when patients and your team can book you. They live in your team member calendar, where you set your days, times, locations, and the appointment and visit types you offer. Only you and your practice’s admins can change them.

Set Up Working Hours

  1. Go to Practice Settings > Scheduling > Calendars and find your name. If you don’t have a calendar yet, an admin can add one with + Calendar > Team member.

    Scheduling settings with the Calendars tab open, listing each practice calendar with its type and location

  2. Click the Manage calendar icon on your row, then click + Availability. The Manage Calendar screen opens.
  3. Under Calendar Mode, choose how the hours apply:
    • Day of the week: a weekly pattern, picked in Set Day.

    • Custom dates: specific dates on the month grid.

  4. Under Set Time, enter the start and end time. Click + to add another shift, such as 9:00 am–12:00 pm and 1:00 pm–5:00 pm.
  5. Choose the appointment types for each shift, or turn on All appointment types. Then click the icons to pick the visit types: In-clinic, Video, Phone, or At-home.
  6. Click Save, or Save and add more to set up another day.
  7. If your calendar covers more than one location, you also choose the location for each shift.

Edit or Remove Working Hours

Open your calendar and click a shift on the week or month view. In the Availability panel, click Edit availability to change it or Delete availability to remove it.

Time Off and Time Zone

  • To close a day, select it under Custom dates and choose Block calendar.
  • A custom date replaces your weekly hours for that date.
  • Your hours follow your personal time zone.

To check or change it, see Setting Practice and Personal Time Zones.

How Working Hours Affect Scheduling

Your working hours determine:

  • When patients can self-schedule with you.
  • Which appointment types are offered in each shift.
  • Which visit types are offered in each shift.
  • Where you can be booked, by location.
  • For the Medical Assistant and Non-clinical roles, whether your calendar is listed when your team creates an event.

A calendar with no availability can’t be booked. For patients to book you online, the appointment type must also include you as a bookable clinician. See How to Configure Bookable Clinicians in Appointment Types.

For calendar settings such as overlapping appointments, see Practice Calendars for Resources and Team Members.

Keeping your working hours current keeps your calendar true to when you’re actually available.

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