Failed Payment Reminders

When a payment attempt fails, SigmaMD automatically notifies the payer via Email, SMS, and in-app notifications. This ensures that the payer is aware and has time to update their payment method before the next billing attempt.

How the Notification Sequence Works

If a card charge fails, SigmaMD will make several retry attempts and send corresponding notifications:

• 24 hours after the failed charge – The payer receives the first email notifying them of the issue and prompting them to update their payment method.
• 72 hours after the failed charge – A second reminder is sent if the payment still hasn’t been processed.
• 7 days after the failed charge – A final email is sent before the membership or invoice becomes overdue.

All these emails are sent only to the payer associated with the membership or invoice.

Not every failure goes through this sequence. Some declines are final and are never retried — a closed account, an expired card, or a bank transfer returned after it had already settled.

How Your Practice Is Notified

Practice admins are notified separately, once a week. The Weekly Failed Payments Summary lists every payment that failed and is still unpaid.