Menu Indicators: Counters and Priority Dots
To make it easier to stay on top of what matters, the main menu includes visual indicators that highlight items needing your attention. These cues help you quickly spot priority tasks and unread messages — without interrupting your workflow.
Tasks: High-Priority Alerts
The Tasks menu item shows a red dot when:
- There is at least one high-priority task assigned to you
- The task is in To-Do
- The due date is today or in the past
This means there’s something time-sensitive waiting for you. No numbers — just a clear signal that action is needed. If you see the dot, it’s worth checking your task list before moving on.
Messaging: Unread Counters and Urgency Indicators
The Messaging section includes both counters and colored indicators to give you more context at a glance.
Here’s how it works:
- The number counters represent unread messages
- A purple counter indicates unread messages in regular chats
- A red counter indicates unread messages in urgent chats
In addition:
- A purple dot appears when you have unread messages in chats you are assigned to or following
- The dot turns red when any of those unread messages are in urgent chats
- The same dot also appears directly on the patient chart, so you don’t miss active conversations
This makes it easy to distinguish between general unread messages and those that may require immediate attention.
Not Seeing Unread Messages?
If the counter shows unread messages but you don’t see them in the list, it’s usually related to filters. When your search or filters hide chats with unread messages, the inbox shows an alert above the list, such as 3 unread messages filtered. Click Show all to clear them.
To see only the chats with unread messages:
- Clear your current filters
- Apply the “Unread” filter
Filters can hide conversations even if they still contain unread messages.
Resolved chats with unread messages
A chat resolved before its assignee or followers read the patient's last message stays unread for them. When these chats are hidden from your list, the inbox shows an alert above it, such as 2 resolved chats have unread messages.
Click Show chats to bring them into view. It clears your search and filters, then turns on Show resolved chats and Unread.
Until you open them, these chats also show the purple dot on Messaging.