Screen Sharing in Televisits


During a televisit you can share your desktop with the patient, so you can walk through a lab result, a care plan, or an educational resource together instead of describing it.

Screen sharing is started from the call controls. Others in the call can ask to share their own screen, and the call's host decides whether to allow it.

Starting and stopping a share

While you are in an active televisit:

  • Click Share screen in the call controls
  • Choose the screen, window, or browser tab in your browser's prompt
  • Click Stop sharing when you are finished

If you change your mind at the browser prompt and close it, nothing happens and the call continues as normal.

Share screen button with its tooltip in the call controls

What you see while sharing

Your shared screen appears in the call as its own tile, so the share is never running unnoticed:

  • A Sharing your screen marker appears at the top of that tile
  • A Stop sharing button sits next to it
  • The shared content stays visible to you, so you can confirm what the patient is seeing

Shared-screen tile with the Sharing your screen marker and the Stop sharing button

Sharing your entire desktop will show the televisit window inside itself, which is expected — choosing a single window or tab avoids it.

When someone asks to share

The patient, or a guest you admitted from the visit link, can click Ask to share during the call. You’ll see a notice that they are asking to share their screen, with an Allow button:

  • Click Allow to let them share; their button changes to Share screen, so they start and stop the share themselves
  • Click Dismiss, or let the notice close after about a minute, to decline for now; they can ask again
  • To change it later, open the … menu on their video or in the Participants panel and select Allow screen sharing or Disable screen sharing

Notice that a guest is asking to share their screen, with Allow and Dismiss

A guest who is allowed to share shows as Guest · can share screen in the Participants panel.

Participants panel with a guest allowed to share and the actions menu showing Disable screen sharing

Important considerations

A few conditions affect whether the option is available:

  • The Share screen control only appears on browsers that support screen capture
  • Phones and tablets do not offer it, so the control is hidden there, for you and for the patient
  • Share screen appears for the call’s host, the clinician who started it or the clinician the appointment is booked with; anyone else in the call can share only after the host allows it
  • Only what you select is shared — notifications from other windows are not included unless that window is the one you chose

If a share cannot start, a Could not share your screen message appears and the call is unaffected, so you can try again.

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