Message Read Receipts in Chat
Read receipts show whether the messages your team sends in a patient chat have been seen. A small checkmark next to each message tells you its status at a glance, and you can open it to see who viewed the message and when. This is only visible to clinicians and cannot be seen by patients.
What do the checkmarks mean?
Read receipts appear on the messages your team sends in patient chats, including internal notes:
- One checkmark (Message delivered): not everyone it's meant for has seen it yet
- Two checkmarks (Message seen): everyone it's meant for has seen it
Hover over a checkmark to see its status.
Who needs to see a message?
A message switches to Message seen once all of its intended readers have viewed it:
- Messages to the patient: the patient and any caregivers with app access
- Internal notes: the chat's assignee and followers
This way, two checkmarks always mean the right people have the information.
Seeing who viewed a message
Click a checkmark to open Seen By. It lists who viewed the message and when, in two groups:
- Patients: the patient and caregivers who viewed it
- Clinicians: team members who viewed it
When no one in a group has viewed the message, it shows Message not yet viewed. Internal notes list Clinicians only, since patients never see them.
Important considerations
- Read receipts appear in SigmaMD Clinician on the web, in patient chats.
- Team chats and automated messages don't show read receipts.
- Seen means the message was viewed, not that it was answered.
Read receipts help your team know when important information has reached the patient, so you can follow up at the right time.