Patient Notifications for Prescriptions Sent to a Pharmacy
When you send a prescription to a pharmacy through DoseSpot, SigmaMD lets the patient know once the pharmacy has it. The notice also carries the patient's Prescription Savings Card, which they can show at pickup.
You don't need to send anything to the patient yourself.
What is the prescription notice?
The notice tells the patient that your practice sent a new prescription to their pharmacy. It goes out when DoseSpot reports that the pharmacy verified the prescription.
- Each prescription sends its own notice
- Printed prescriptions don't send this notice
- Clinic-dispensed medications send a separate notice
The patient hears about each prescription once, after it reaches the pharmacy.
What does the patient receive?
The patient (or their caregiver) receives:
- Email: "New prescription sent to your pharmacy", with the savings card
- Push notification: "New Prescription", which opens their prescriptions in the app
- Text message: sent only when there's no email address on file
The text message lists the card's BIN, PCN, Group and Member ID instead of showing the card.
In the SigmaMD Patient App, patients can also find the card at the top of their Prescriptions list, or in their profile under Healthcare Services > Prescription Savings Card.
What is on the Prescription Savings Card?
Patients show the card to their pharmacist at pickup. The card shows:
- The Member ID, BIN, PCN and RxGroup codes
- The note "This card is not insurance"
- A reminder for patients with insurance to compare the card price with their co-pay
The email and text message also remind patients with insurance to compare the card price with their co-pay.
Important considerations
Before you tell a patient to expect the notice, keep in mind:
- It arrives only after the pharmacy verifies the prescription
- Patients with an email on file get the email, not a text
- Push notifications reach only patients who use the SigmaMD Patient App
- Patients with no email, mobile number or Patient App account don't receive the notice
To see where a prescription went, see How to Check Which Pharmacy the Prescription Was Sent To. For paper prescriptions, see How Do I Print a DoseSpot Prescription?