How to Resolve a Chat

Once a conversation with a patient is complete, you can resolve the chat to keep your Inbox organized. Resolving a chat locks it for further actions while keeping the full conversation history accessible for review.

On the Web App

To resolve a chat in the SigmaMD Clinician desktop platform:

• Open the conversation you want to resolve.

• Click the Resolve chat button in the top-right corner.

• If you're in a pop-up chat at the patient's chart, click the three-dot menu and select Mark as resolved.

• A confirmation dialog will appear. Click Confirm to complete the action.

Viewing Resolved Chats

To view your resolved chats:

1. Go to the Inbox.
2. Click the filter icon at the top right of the chat list.
3. Enable the “Show resolved” option.

On the Mobile App

• Open the patient’s conversation.

• Tap the check icon in the top-right corner.

• Confirm the action.

Important

After confirming, the chat will show a Resolved tag, it becomes read-only, and no further replies can be sent from patients or clinicians.