Managing Desktop Notifications on SigmaMD Clinician

Desktop notifications help you stay updated on important events, such as new chat messages, lab results, prescriptions, and health records.

If Desktop Notifications Are Enabled

When enabled, you will receive real-time notifications for key updates directly on your desktop.

To check or enable notifications:

1. Go to Personal Settings from the left-hand menu.
2. Select Notifications.

3. In the Push Notifications section, make sure the status is set to Enabled.

   

If you’re not receiving notifications after enabling them, check:

• Your browser permissions to ensure notifications are allowed. Here are links to help center articles for major browsers with instructions on how to enable notifications from a website:
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
  • Note: Using SigmaMD Clinician on mobile web browsers is not recommended.
• Your operating system settings to confirm notifications are not block. Here are links to Microsoft Windows and Apple macOS help centers that will walk you through the steps to verify your browser's permissions to receive notifications:
  • Microsoft Windows
  • Apple macOS

Impact of Sleep Mode on Notifications

It's important to be aware of how your device's "sleep mode" settings can affect the reception of desktop notifications from SigmaMD Clinician.

When a device enters sleep mode, it typically halts most activities and processes to conserve energy,  including the reception of new notifications. As a result, if your computer is in sleep mode, you may not receive timely notifications from SigmaMD Clinician.

To ensure that you are always up-to-date and responsive to critical alerts, consider adjusting your device's sleep mode settings, or periodically check SigmaMD Clinician if you expect important updates. 

Following these steps should enable you to receive crucial notifications. Should you encounter any issues, our support team is readily available for assistance.