A Provider Agent is a certified staff member, such as a nurse, authorized to transmit non-controlled prescriptions to pharmacies under a Provider's supervision. Due to DEA regulations, Provider Agents are restricted from sending prescriptions for controlled substances. The authority to grant or revoke Provider Agent privileges resides with Providers or Administrators and is managed through Dr. First Utilities. If your state mandates that a supervising provider be listed on a prescription, please refer to this article for further guidance.
How to Register a Nurse as a Provider Agent
- Visit the Practice Intake Form and fill out the necessary details, including credentials for the Provider Agents (Nurses) needing prescribing access.
- Our support team will add the Provider Agents to your practice in Dr. First.
- The Provider Agents will receive an Identity Proofing (IDP) email either from Dr. First or their IDP partner, Experian. Follow the instructions to complete the IDP process. Refer to this Dr. First article for the step-by-step IDP instructions.
- Once complete, they'll receive a confirmation code via email. Forward this code to SigmaMD support.
Managing Provider Agents in Dr. First
A Provider or Administrator must complete the following steps to grant or revoke Provider Agent privileges:
- Click on the Rx button below the chat in the encounter screen. This will open the Dr. First modal.
- Click the menu icon (three horizontal lines) on the top-left, then click Utilities.
- Choose "Manage Provider Agent Assignments" and follow the on-screen instructions to authorize or revoke Provider Agents.
Prescription Options for Provider Agents
- Send, signature to follow: Sends the prescription to the pharmacy to be filled before the Provider reviews and signs. The Provider will see these prescriptions in their pending prescription queue for signature.
- Send & Print: Sends the prescription to the pharmacy and print prescription in the clinic.
- Print don’t Send: Only prints the prescription without sending it.
- Providers can opt to not require Provider signature for prescriptions sent by Provider Agents. To enable this feature, contact our support team.
- No set timeframe is mandated for Providers to sign prescriptions sent by Provider Agents, but prompt review is recommended. If no action is taken, the prescription will remain pending under the Provider for further action.
- Consult your state's prescribing laws to determine the eligibility for using Provider Agents.