This help center article is designed to assist users in managing their Electronic Prescribing of Controlled Substances (EPCS) tokens. The article is particularly useful for users who have completed Experian identity proofing during their EPCS registration.
Access the Token Management Dashboard
- Navigate to the EPCS Gold website and sign in with your NPI. The passphrase you'll use here is the one you created during EPCS enrollment.
- Enter a one-time-pin (OTP) from a token that is already associated with your account.
- Click on the "Tokens" tab at the top of the page or the "Manage Tokens" button at the bottom right to access token management.
Adding a New Token
- Click the "Add New Token" button.
- Choose the Token Manufacturer from the dropdown menu. We recommend the Symantec VIP Access App available for mobile and desktop.
- Fill in the additional fields that appear based on your selection.
- Click "Save" to associate your new token with your account.
- Find the token you wish to disable and click the "Disable" button.
- Select the reason for disabling the token from the dropdown menu. Choose "Temporarily Unavailable" if you intend to re-enable the token later.
- Your selected token is now disabled.
- Find the token you wish to enable and click "Enable" in the Action column.
- Enter the One-Time-Pin (OTP) generated by your token.
- Click "Activate Token" to complete the process.
To request a physical token or for further assistance, please don't hesitate to contact our support team.