This article aims to clarify the scenarios where a prescription may be undeliverable or unable to be transmitted electronically to the pharmacy. We also touch upon common error messages you may encounter.
Reasons a Prescription May Be Undeliverable
There are four primary reasons a prescription may be marked as undeliverable in Dr. First:
- Free-Texted Medication: If a medication is free-texted instead of being selected from the medication list;
- Non-controlled prescriptions will attempt to go by fax.
- Controlled substance prescriptions will be marked undeliverable.
- Manually Entered Pharmacy: If the pharmacy is practice-entered or manually entered and not chosen from pharmacy search results;
- Prescriptions will be faxed to the entered fax number.
- Without a valid fax number, the prescription will be undeliverable.
- Unverified Script: If a prescription is not electronically acknowledged ("verified") by the pharmacy within one hour, it may become undeliverable.
- Inactive Surescripts Provider Identifier (SPI): An inactive SPI can also result in an undeliverable prescription. Please reach out to our support team for assistance.
Common Error Messages
Example: “Prescription [Diamox 250 mg] tablet for [Patient Name] cannot be sent electronically. Uncoded or unknown substance types cannot be sent electronically. Please modify the script, otherwise it will be faxed. Or it may be printed, signed, and handed to the patient.”
A free text script means the drug name has either an invalid or no NDC(s), as the provider wrote in the name instead of selecting it from the Rcopia database.
For any additional questions or for troubleshooting, please reach out to our support team.