In the digital age, real-time communication between patients and clinicians is a cornerstone of effective healthcare delivery. SigmaMD Clinician's Chart Screen boasts a robust chat section, designed to foster seamless and secure communication between you and your patients. Here's a deep dive into the functionalities and benefits of the chat section.
Real-Time Communication
The chat section encapsulates messages exchanged between you and your patients. With real-time delivery, messages sent are instantly received by the other party, bridging the communication gap and allowing for timely discussions.
Security First
Ensuring the confidentiality of patient information is paramount. The chat section is engineered with end-to-end encryption, ensuring that the communication remains secure and private.
Integrated Notifications
If a message remains unanswered for a predefined period, the receiving party is notified about the awaiting chat message via SMS. This feature ensures that important messages don't go unnoticed, promoting prompt responses.
Interacting via SigmaMD Patient Mobile App
Patients interact with the chat through the SigmaMD Patient Mobile App, providing them with a user-friendly interface to communicate and receive crucial information from their clinicians.
Automated System Messages
In addition to the exchange between you and your patients, the chat section displays automated system messages. These messages provide informative updates, enhancing the communication experience.
Symptom-Based Encounter Insights
For symptom-based chats — those initiate by the patient reporting symptoms from their SigmaMD app, the first chat message displays all intake questions along with the patient's responses. This information is pivotal for understanding the patient's condition and tailoring the conversation accordingly.
At any time and from other chats, click on the Symptoms' List button on the top of the chat section to open the symptoms list and take advantage of a ranked diagnosis list based on the reported symptoms and the patient's demographics.
Closure of Chats
Once a chat is closed, the conversation functionality ceases, marking the conclusion of that specific communication thread. This feature maintains the integrity and organization of each patient encounter.
Why Chat Matters
The chat functionality is more than a messaging tool—it's a conduit for swift resolution of patient concerns. It helps in addressing issues promptly, reducing the necessity for in-clinic visits, and ultimately promoting efficient healthcare delivery.
The chat section of the SigmaMD Clinician's Encounter Screen is an epitome of how technology can bolster the patient-clinician communication, making healthcare more accessible, secure, and responsive.
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