Initiating a Video Call with a Patient

In the era of digital healthcare, SigmaMD Clinician provides a powerful tool to connect with your patients through video calls. Whether you're conducting a follow-up or addressing immediate concerns, initiating a video call within SigmaMD Clinician is designed to be a straightforward and secure process.

Here’s how to start a virtual consultation that ensures a personal touch, despite the physical distance:

1. Start the Call

• Click the video button located below the chat in your SigmaMD Clinician interface to initiate a video call.
• Ensure your browser is set up correctly to handle video calls. This guide helps you check and update your browser permissions to facilitate a smooth video call experience.
• After confirming the settings, click 'Start'.

2. Patient Notification

• Your patient will be alerted through SMS with instructions. If the SigmaMD Patient app is not installed, they can use the link in the SMS to download it from the app store and connect to the call conveniently.
• The call will remain active for up to 30 seconds as you wait for your patient to join. If the patient is unable to join within this time frame, the call will automatically terminate, and you will need to initiate a new call.

3. Conducting the Call

• As soon as the patient joins the call, you will enter the video consultation screen, and you can begin the session.
• To end the call, click on the red button.

Remember, video calls can only be made between SigmaMD Clinician and the SigmaMD Patient app, providing a secure and streamlined communication channel for your practice.