Granting the Right Browser Permissions to Call a Patient

Conducting a video call requires certain browser permissions to be set correctly. This guide will help you grant video and microphone permissions in Chrome, Safari, Firefox, and Microsoft Edge, ensuring a smooth experience during your patient consultations.

When initiating your first call, the browser will ask you to allow SigmaMD to have access to your camera and microphone. In case you deny it the call won't work properly and here are the steps to grant this permission again.

Google Chrome

• Click here to access SigmaMD Clinician at your Chrome settings and change the permissions for Camera and Microphone from "Ask" or "Block" to "Allow".
  
  

Safari

• Click on "Safari" at your screen's top left corner to open the browser's menu and click on "Settings".
• A window will open with the browser settings, select the tab "Websites".
• Select "Camera" and change the SigmaMD permission to "Allow".
• Repeat for "Microphone".
  
  

Firefox

• In the Menu bar at the top of the screen, click Firefox and select Preferences.
• Click Privacy & Security from the left menu.
• Scroll down to the Permissions section.
• Click the "Settings…" button for the Camera option.
• Look for "https://clinician.sigmamd.com" on the websites list and change its status to "Allow".
• Repeat the steps for the Microphone option in "Settings..."

Know more at the Firefox official help center.

Edge

• Access SigmaMD Clinician and click the Lock icon next to the website link in the address bar.
• Click the "Site permissions" option.
• Change the permissions for Camera and Microphone from "Ask" or "Block" to "Allow".

Additionally, if this is your first time using your browser for video calls, it may require system-level access to your camera and microphone. In this case, please follow these steps to set your browser on macOS and Windows.

In conclusion, setting the correct browser permissions is a key step in ensuring a smooth video-calling experience with SigmaMD. Rest assured, this access is solely used for telemedicine purposes and is crucial for maintaining seamless communication with your patients.