Telemedicine in SigmaMD: a Quick Guide

Telemedicine has transformed the healthcare landscape, offering convenience and flexibility for both clinicians and patients. SigmaMD, with its comprehensive platform, integrates telemedicine functionalities to enhance patient care. This guide provides an overview of how to effectively utilize telehealth services within SigmaMD.

Starting a conversation

SigmaMD calls facilitate one-to-one conversations between a clinician and a patient. These calls, initiated by clinicians through the SigmaMD Clinician interface, are simple to start.

Just click the video button below the chat on an encounter, ensuring your browser is properly configured for video calls. Upon initiation, patients receive a prompt through SMS, giving them a 30-second window to join the call and commence the session.

Call controls

Before the call starts, use the buttons to turn your microphone and camera on (left image) or off (right image).

Audio and video sources

During the call, SigmaMD provides the flexibility to change your audio and video sources. For instance, you might switch between your earphone's microphone and your computer's microphone. Simply click on the arrow next to the microphone or video button, select your preferred source from the list, and the changes will apply instantly.

Pro Tips

• Pre-Call Preparation: Before initiating a call, we recommend sending a message to your patient, confirming their readiness. Encourage them to be in a quiet environment with a stable internet connection, ideally with their phone placed on a table.
• During the Call: Utilize the picture-in-picture mode to maintain the conversation while navigating through other sections of SigmaMD Clinician, ensuring you never lose sight of your patient.

Connection and troubleshooting

If you encounter any issues during the call, start by checking the network quality indicator to assess both your and the patient's connection quality. Should the problem persist despite a good connection, refer to this article for common issues and solutions. For ongoing issues, don't hesitate to reach out to us for support.

In conclusion, SigmaMD's telehealth features are designed to ensure that your virtual consultations are as effective and personal as face-to-face meetings. By following these guidelines, clinicians can maximize the benefits of telemedicine, enhancing the quality of care provided to patients.