Effective communication is critical in healthcare, and SigmaMD’s system enhances this by introducing the concepts of 'Assignee' and 'Followers' for each chat conversation. Understanding these roles can significantly improve workflow and patient care coordination within your team.
The Concept of Assignee
An assignee is the primary team member responsible for a conversation. Each chat can have one assignee who is expected to take the lead on that interaction. Assignees ensure that every patient query is attended to by a designated caregiver, thereby avoiding overlaps or confusion in responsibilities.
The Role of Followers
Followers are team members who need to stay informed about a conversation without being the primary respondent. Followers might include other healthcare professionals who are also caring for the patient or administrative staff who need to stay in the loop for coordination purposes. Followers can monitor the conversation, view updates, and contribute if necessary, but they do not carry the main responsibility for the chat.
Benefits of Assignees and Followers
- Clarity of Responsibility: Having a clear assignee prevents multiple people from responding simultaneously, which could lead to mixed messages or duplicated work.
- Continuity of Care: Followers can include clinicians who are off-shift but want to stay updated on a patient's status, ensuring continuity of care.
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Collaboration: Enables collaborative care where necessary. Specialists, for instance, can follow conversations to provide insights without being the primary point of contact.
Information Sharing: Ensures relevant information is shared with all members of the care team who need it.
How to Utilize Assignees and Followers
When starting or managing a chat:
- Set an Assignee: New chats started by patients don't have an assignee, assign the team responsible member for the conversation to move it to the person's inbox.
- Add Followers: Include any other team members who need to stay updated.
- Change Assignees: If the responsibility for a patient changes, reassign the assignee to the new responsible team member.
- Update Followers: As the case progresses, add or remove followers according to who needs to be involved.
In conclusion, using assignees and followers in SigmaMD helps organize communication channels, distribute workload appropriately, and ensures everyone involved in patient care is informed and aligned. It's a simple yet effective way to enhance the quality and coordination of care provided to patients.
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