If a patient is unable to find availability for self-scheduling in the SigmaMD mobile app, there may be multiple reasons for this. Below are the possible causes and solutions to resolve the issue.
1. Check for Existing Events Blocking Availability
- Any existing events on the clinician’s SigmaMD calendar will prevent self-scheduling during those times.
2. Verify Working Hours and Shifts
- The clinician may not have enabled working hours, or they may be incorrectly set.
- Additionally, shifts may be configured to exclude specific visit or appointment types, which could limit availability.
- To check or update working hours and shifts, go to working hours settings.
3. External Calendar Conflicts
- If the clinician has connected an external calendar (Google or Microsoft), events from that calendar will sync with SigmaMD and block availability.
- To check or adjust external calendar settings, go to external calendar settings.
- If needed, disconnect all external calendars to eliminate conflicts and ensure availability for patient self-scheduling.
4. Verify the Settings for Each Appointment Type
- Open appointment settings to ensure all necessary configurations are correct for each appointment type. Click Edit next to each appointment type to review their settings.
- Check Bookable Clinicians: ensure that the correct clinicians are set as bookable for that appointment type.
- Ensure the required Visit Types are enabled
- Ensure Patient Self-Scheduling is checked.
- Check Earliest & Latest Scheduling Periods: these settings determine how soon and how far out in time a patient can book an appointment.
Final Steps
After checking and adjusting the settings above, have the patient try self-scheduling again. If the issue persists, reach out to our support team for further assistance.
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