What to Do When an Invoice Payment Fails

If an invoice payment fails, it may be due to one of several reasons, such as:

• Insufficient funds or over credit limit
• Expired, invalid, or restricted card
• Bank authorization issues (e.g., do not honor, transaction not permitted)
• Suspected fraud, stolen, or lost card
• Incorrect or unrecognized account details

When this happens, you can update the payment method by following these steps:

Step 1: Edit the Invoice

Locate the failed invoice and click the Edit button.  

Step 2: Select a New Payment Method

In the editing screen, choose a new payment method. After selecting the desired payment method, click Save to confirm the changes. The invoice will now reflect the new payment method. Ensure that the updated details are correct and that the invoice is ready for processing.  

That’s It!

You have successfully updated the payment method for a failed invoice. If you encounter any issues or need further assistance, feel free to contact our support team.