Porting an Existing Fax Number

If you'd like to continue using your existing fax number in SigmaMD, you can easily request to port it into the platform. Follow the steps below to initiate and complete the process.

To acquire an new fax number instead, please refer to this article.

Step 1: Navigate to the Fax Screen

From the main navigation menu, go to Inbox and select Fax.

Step 2: Start the Porting Process

In the Fax Setup section, click Transfer current number.

A modal window will appear. Enter the fax number you wish to port and click Next to proceed.

Step 3: Complete the Transfer Request Form

• Check Portability
  Confirm that your fax number is eligible for transfer. If it is not, you may need to correct the number or choose to acquire a new fax number.

• Business Information
  Enter the business name, owner name, and business phone exactly as they appear in your current fax service provider’s records. If your number is locked, be sure to include your PIN or passcode.

• Business Address
  Enter the address currently on file with your existing carrier.

• Proof of Ownership
  Upload a recent fax bill, transfer confirmation letter, or other supporting documentation showing ownership of the number.

• Click Done to submit your request.

Step 4: Monitor the Transfer Status

Once submitted, the status will display as Processing transfer request in the fax settings.

You’ll also receive an email notification once the transfer is complete or if any additional steps are needed.

For further assistance or questions regarding fax setup, contact our support team.