Requesting a Lab or Imaging Interface
Before requesting a lab or imaging interface in SigmaMD, your practice must first establish a business relationship with the diagnostic provider and obtain an account number (if required by the provider). Once your account is active or your relationship is established, you can submit the necessary details to SigmaMD so we can configure the integration. Follow the steps below to complete the request.
Adding a Diagnostic Provider
- Navigate to Practice Settings in SigmaMD.
- Go to the Diagnostic Providers section.
- Click the Add Provider button.
- Select Lab or Imaging as the provider type.
Providing Required Information
When adding a diagnostic provider, enter the following details:
- Provider Name: Select a diagnostic provider from the dropdown, or type the provider name and press Enter if it isn’t listed.
- LabCorp & Quest note: These providers have multiple business units. When selecting a location from the list, choose the city closest to your practice. If your account is ultimately managed by a different LabCorp or Quest business unit, our team will make the necessary adjustment, so no need to worry about selecting the exact one upfront.
- Account Number: Required if you have one. If you don’t yet have an account number but have an established relationship with the provider, you may leave this blank.
- Fax Number: Optional, but required if electronic integration is not available.
- Account Manager Name: Optional but recommended.
- Account Manager Email: Optional but recommended.
Why Provide the Fax Number?
If the diagnostic provider cannot be integrated electronically, the interface will rely on fax communication. In such cases, a fax number is required to ensure seamless order transmission.
If you don’t have the diagnostic provider's fax number handy when requesting the interface, that’s okay — you can proceed without it. If an electronic interface is not available, a SigmaMD Customer Success team member will follow up to request the provider’s fax number.
Why Provide the Account Manager's Details?
While the account manager name and email are optional, including them can expedite the approval process for electronic integration. Having the account manager involved often streamlines communication and speeds up implementation.
Submitting the Request
Complete and submit this form for each lab and imaging diagnostic provider you wish to interface with in SigmaMD. Once submitted:
- The SigmaMD Customer Success team is notified automatically.
- They will take the necessary steps to set up an electronic or fax interface.
- If any additional information is needed, they will reach out to your practice.
By following these steps, you ensure that your practice can efficiently connect with diagnostic providers for seamless lab and imaging orders within SigmaMD.