Setting Up Diagnostic Provider Accounts and Result Delivery

When setting up an account with a diagnostic provider (such as a lab or imaging center), you’ll often be asked:

“Would you like to receive results via fax or through our online portal?”

Recommended Option: Online Portal

We recommend selecting the provider’s online portal whenever available.

Why Choose the Portal?

• Most diagnostic portals are free, secure, and web-based
• Portal access is typically required to enable electronic integration with SigmaMD prior to go-live
• Structured, digital results are easier to manage and integrate into the patient’s chart

What to Tell the Diagnostic Provider

You can respond with:

“We’d like to use your online portal for results delivery. We will be working with SigmaMD (Sigmoid Health) to enable bi-directional electronic orders and results.”

What About Fax?

If an electronic interface is not available for a particular provider, SigmaMD supports fax-based delivery for both orders and results.

• Fax becomes the fallback method when integration is not supported
• To use fax, you must provide the diagnostic provider with your SigmaMD-assigned fax number
• Results sent via fax will appear in the Fax Inbox in SigmaMD, where they can be reviewed and quickly attached to the appropriate patient chart

✅ Most national diagnostic providers (such as Labcorp and Quest) support electronic interfacing, which is the preferred method. However, if your provider does not, fax can be used as a fallback.

📌 Before deciding, please check with the SigmaMD team to confirm whether your diagnostic provider supports electronic integration.

What to Enter for SigmaMD's Vendor Number

Some diagnostic providers may request SigmaMD’s vendor number to establish the integration.

You can leave this field blank. When your diagnostic provider account is approved, SigmaMD will initiate the interface request using your clinic’s diagnostic provider account number.

For additional assistance, contact our support team.