Updating the ACH Account Type for a Saved Payment Method

ACH payments can fail or trigger NOC (Notification of Change) codes when the account type is incorrectly entered (e.g., checking vs. savings). One common NOC code is C05, which indicates a mismatch in account type. Learn more about ACH return and NOC codes in this article.

⚠️ If the account type is not corrected, the bank may eventually reject future transactions altogether rather than issuing another NOC.

Because ACH payment methods are vaulted for security, you cannot edit an existing payment method’s account type directly. Instead, follow these steps to correct the information:

Option 1: Clinician Enters Payment Information

• Add a new ACH payment method on the Patient’s Payments screen. Ensure all information is accurate, especially the account type (checking/savings).

Option 2: Patient Enters in the SigmaMD Patient App

• Instruct the patient to add a new ACH payment method on the App's Profile screen. Ensure all information is accurate, especially the account type (checking/savings).

Update Associated Invoices and Memberships

Once the new payment method is saved:

• Update all open invoices to use the new ACH account. Learn how.
• Update all active memberships to use the new payment method. Learn how.

If you need assistance with this process, please contact our support team.