Why Two Invoices Are Generated for the Employer’s First Billing Cycle

When setting up an employer membership with the billing cycle set to “one cycle in advance,” SigmaMD will generate two invoices during the first billing cycle. This is expected behavior and ensures alignment with your billing configuration. Here's how it works:

Example Scenario

Let’s say an employer contract starts on May 1, and the billing cycle is set to charge one cycle in advance.

• On May 1, SigmaMD generates two invoices:
  • May Invoice: This covers the current month (May), because the system couldn't bill for May in advance prior to the contract start date.
  • June Invoice: This is the advance cycle billing for the upcoming month, consistent with the "one cycle in advance" setting.

Both invoices will follow the employer's payment terms and be issued with due dates accordingly — typically based on the number of days after issue specified in the contract (e.g., 27 days after invoice date).

Can I Adjust the Due Date?

Yes! You can manually edit the nearest month’s invoice (e.g., May invoice) to update the due date.

This is useful when:

• The employer group technically started earlier than when the invoice was generated.
• You want to reflect a more accurate due date based on operational context.

Tip

Consider adjusting the due date manually if you're onboarding a group retroactively or skipping a prior billing month.

To edit an invoice’s due date:

• Navigate to Billing > Invoices.
• Find the invoice for which you want to change the due date.
• Click on View invoice to access its details.
• Click Edit to edit the invoice.
• Update the Due date, and Save.

Note

This process applies only to the first cycle. Subsequent cycles will follow the standard one-cycle-ahead billing rule.

For further assistance, contact our support team.