Troubleshooting Web Enrollment: “Enrollment Could Not Be Completed” Error

If a patient receives the error message “Enrollment could not be completed. Contact the office.” while attempting to enroll through your web enrollment link, it typically means that their chart already exists in SigmaMD. This is common when the patient has previously been seen for a visit prior to enrolling in membership.

What to Do

In this case, the patient cannot use the self-enrollment web link. Instead, follow these steps to manually attach a membership:

• Refer to this guide: How to Attach a Membership to a Patient.

By manually assigning a membership, you can ensure the patient or family is properly enrolled without needing to create a duplicate record.

If you need assistance with attaching memberships or identifying patient records, please contact our support team.