Updating Phone Number & Resending App Code

If a patient is unable to receive the SigmaMD Patient App registration code via SMS after following the troubleshooting steps in this article, you may use an alternative SMS-capable phone number to complete the registration process.

Step 1: Obtain an Alternate Phone Number

• Google Voice: Patients can set up a free Google Voice number which supports receiving SMS messages.
• Other SMS-Capable Numbers: Any phone number capable of receiving standard text messages can be used.

Step 2: Update the Patient's Phone Number

• Update the patient’s phone number in SigmaMD to reflect the new SMS-capable number.
• For detailed steps on updating a patient's phone number, see Updating a Patient's Phone Number.

Step 3: Resend the Registration Code (For Account Creation Only)

• If the patient is still in the registration process (account not yet created), navigate to the patient’s profile and resend the registration invitation.
• For detailed instructions, follow the steps in Resending the Invitation Code for SigmaMD Patient App Registration.

Note: Step 3 is only necessary when creating a new account. For patients who have already registered and are simply logging back in, this step is not required.

If you encounter any issues or need assistance during this process, please contact our support team.