Changing Your Bank Account with USPAY


If you need to update the bank account linked to your USPAY merchant account, please follow the steps below to complete the request.

Step 1: Fill Out the Bank Account Change Request Form

Contact support and ask for the

Download and complete the USPAY Bank Account Change Request Form (PDF).

In the form, include your Merchant ID.

Step 2: Provide Supporting Documentation

Along with the completed form, include one of the following:

  • A voided pre-printed check from the new bank account

    OR

  • A bank letter on official letterhead including:
    • Your business name and address
    • The full name of the account owner
    • New bank account and routing numbers
    • Signature of a bank officer

❗ Starter or temporary checks are not accepted.

Step 3: Submit Your Documents

Submit the completed form and documentation to USPAY using one of these methods:

  • Email: updates@uspaygroup.com

    (Please do not reply directly to an agent's email. Use the address above.)

  • Fax: (888) 796-7738

  • Mail:

    USPAY Group

    Attn: Account Updates

    525 Broadhollow Road, 2nd Floor

    Melville, NY 11747

Special Note for American Express Users

If your funding comes directly from American Express, you must contact them separately at (800) 528-5200 to change your banking information.

For assistance, please call the USPAY Client Support Department at (866) 725-8500.