Changing Your Bank Account with USPAY

If you need to update the bank account linked to your USPAY merchant account, please follow the steps below to complete the request.

Step 1: Fill Out the Bank Account Change Request Form

Contact USPay and ask for the Bank Account Change Request Form (PDF).

In the form, make sure to include your Merchant ID.

• Note: Your Merchant ID can be obtained from a recent merchant statement.

Step 2: Provide Supporting Documentation

Along with the completed form, include one of the following:

• A voided pre-printed check from the new bank account

  OR

• A bank letter on official letterhead including:
  • Your business name and address
  • The full name of the account owner
  • New bank account and routing numbers
  • Signature of a bank officer

❗ Starter or temporary checks are not accepted.

Step 3: Submit Your Documents

Submit the completed form and documentation to USPAY using one of these methods:

• Email: updates@uspaygroup.com

  (Please do not reply directly to an agent's email. Use the address above.)

• Fax: (888) 796-7738

• Mail:

  USPAY Group

  Attn: Account Updates

  525 Broadhollow Road, 2nd Floor

  Melville, NY 11747

For assistance, please call the USPAY Client Support Department at (866) 725-8500.