Covering Another Team Member

In SigmaMD, you can assign a Coverage to make sure patient care and communication don’t fall through the cracks when someone is unavailable. When you assign coverage, another team member will automatically receive the covered user’s notifications and be assigned new incoming patient chats.

How Coverage Works

When you set a team member as a Coverage, they will:

• Be assigned all new incoming chats intended for the covered user
• Receive all related notifications (e.g., new messages, urgent chats, patient updates)

You can find and set coverage under Practice Settings → Team → View Details of the person being covered.

Setting Coverage

1. Go to Practice Settings, select the Team tab, and click View Details on any team member.
2. Use the Coverage field to search and select another active team member.
3. Once selected, the new covering user will receive an email letting them know they’re now covering someone. When coverage is removed, they’ll receive another email to confirm the coverage has ended.

Important Details

• You can only select from active team members.
• If a covered user is deactivated or blocked, they will no longer appear in the list.
• If you select someone who later becomes inactive, SigmaMD will flag the assignment as invalid and you’ll need to update or remove it.

Using coverage is a simple and effective way to keep your workflows uninterrupted, especially during vacations, leaves, or unexpected absences.