Removing a Message Sent to a Patient
Sometimes a message reaches a patient before it should: the wrong patient, the wrong file, or text that wasn't ready. SigmaMD lets you remove a message you sent to a patient for up to 24 hours after sending it. The message leaves the chat, while your team keeps a record of who removed it and when.
What can be removed?
The Remove message (trash) icon appears when you hover over a message that:
- You sent to the patient in a patient chat
- Was sent within the last 24 hours
Practice admins can also remove messages other clinicians sent. Patient messages, automated messages, internal notes and team chat messages can't be removed.
What happens when a message is removed?
Click Remove message, then Confirm in the Remove Message dialog. Once it's removed:
- Your team sees "Message removed by {memberName}" in its place
- The sender and practice admins can click Show message to view it
- When viewing a deleted message, the sender and admins can copy it or hide it again
- Files uploaded with it are removed, unless shared elsewhere in the chat
- Files attached from the patient's chart stay in the chart
- Shared forms are withdrawn unless the patient already started them
- Notes created from the chat and Sigma AI summaries are left out
On the patient web portal, the patient sees "A message was removed by your care team" in its place.
Important
Message removal lets you correct a mistake quickly while keeping a clear record for your team, but keep in mind:
- Deleting a message is currently available on the Clinician Web only
- After 24 hours, a message can't be removed
- The patient may have read the message before it was removed
- Removing doesn't recall a notification the patient already received
- Text already added to a note stays in the note