Snoozing a Chat

Some patient chats can't move forward until later, such as one waiting on a result. Snoozing a chat sets it aside until a date you choose, then brings it back to the inbox as unread.

What is a snoozed chat?

A snoozed chat is an open patient chat hidden from the inbox until a set date and time. To snooze one in the inbox, click the Snooze chat icon at the top of the chat. In the patient's chart, open More options (⋮) at the top of the chat and select Snooze chat. Then choose:

Snooze for 1 day
Snooze for 7 days
Choose date and time, up to a year ahead

Click Confirm. The 1-day and 7-day options bring the chat back at 8:00 AM in your time zone.

More options menu in the chart chat with Snooze chat highlighted

What happens while a chat is snoozed?

The snooze applies to the chat for your whole team:

It's hidden from everyone's inbox
It stays in the patient's chart, marked Snoozed
The chat shows "This chat is snoozed until" and the date above the message box
Team members with an unread mention in it still see it
The patient isn't notified and can still send messages

Finding a snoozed chat?

To find snoozed chats in the inbox, you can:

Turn on Show snoozed chats in the inbox filters.

Inbox filters with Show snoozed chats turned on

This will bring back the snoozed chat to the inbox with the Snooze icon beside it, and you can check the snooze date by hovering over the icon.

Snoozed chat in the inbox list with the Snoozed until tooltip

Open Scheduled actions at the top of the chat list and, when it shows tabs, select Snooze.

Scheduled Actions with the Snooze tab listing a snoozed chat

What happens when the snooze ends?

At the chosen time, the chat returns to the inbox as unread for:

The team member who snoozed it, and whoever last edited the snooze
The chat's assignee
The chat's followers

A new message from the patient ends the snooze early. Replies and internal notes from your team don't.

Managing a snooze

In the inbox, click the Snoozed chat icon at the top of the chat. In the patient's chart, open More options (⋮) and select Snoozed chat. Both show Snoozed until and Snoozed by. From there:

Edit snooze changes the date and time
Cancel snooze returns the chat to the inbox, without marking it unread

Snoozed Chat details showing Snoozed until and Snoozed by, with edit and cancel icons

Important considerations

Before snoozing a chat, keep in mind:

Team chats and resolved chats can't be snoozed
Resolving a snoozed chat ends its snooze
Snoozed chats don't add to unread counters, except unread mentions

Snoozing keeps your inbox focused on today's chats without losing track of the ones that need you later.