Tracking Your Fax Page Usage
Faxing is included in your SigmaMD plan. Each practice gets 1,500 free fax pages per Clinician license each month, pooled across your whole team. Pages you send and pages you receive both count toward the allowance. Each page over the allowance is billed at $0.07.
You don't have to wait for your invoice to see where you stand. SigmaMD shows a running count of this month's pages in your practice settings.
Where to See Your Usage
- In the left navigation menu, go to Practice Settings.
- Select Communication.
- Find the Fax Settings card. Below your fax numbers you'll see Usage this month, with the total pages and how many were sent and received.
The count resets at the start of each calendar month. The screen shows only the current month. For the page count from an earlier month, contact our support team.
How Pages Are Counted
- Pages, not faxes. A single 12-page fax counts as 12 pages.
- Sent and received both count. Every page that reaches your fax number counts, including faxes sent to you by mistake and duplicate copies.
- Failed faxes can count. If a fax fails partway through, the pages that were transmitted before it failed still count. A fax that transmitted nothing counts as 0 pages.
- The allowance is shared. All your practice's fax numbers and locations draw from the same monthly allowance.
Tips to Reduce Fax Usage
- Order labs and imaging electronically when the provider has an electronic interface with SigmaMD. Results then arrive electronically instead of by fax.
- Have patients connect their health-system portals in the SigmaMD mobile app, so their outside records come into SigmaMD electronically instead of by fax.
- Ask senders to update their records. If you're receiving faxes meant for a previous practice, ask those senders to update the fax number they have on file for that practice.
- Send only what's needed. When a short message is enough, you can send just the cover page. See Sending a Fax Without Attaching a Document.