Even with a robust platform like SigmaMD, sometimes video calls may not go as smoothly as planned. If you're experiencing issues with video call quality, here are some steps to troubleshoot.
| Issue | Resolution |
| Connection is laggy |
Ensure your internet connection is stable. If possible, switch to a wired connection or position yourself closer to the wireless router for improved stability. |
| The other person's image is low-quality |
Ask the other party to check their internet connection as the quality of the video can be affected by their bandwidth. They should also close any unnecessary applications that might be using internet resources. |
| Audio is cutting out | Check your microphone and speaker settings. Make sure you're in a quiet environment and that your internet connection is strong. Restarting the call can also help. |
| Video is not displaying |
Verify that both parties have given SigmaMD permission to access their cameras. A quick restart of the browser or device can also resolve camera recognition issues. Ask the patient to check if their camera is on. |
If problems persist after these steps, please contact SigmaMD support for further assistance.
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